Bombardier Transportation

The Client, Bombardier Transportation (BT) asked JBA to support their Project Management Director, to manage the reliability issues being experienced by the recently introduced new "S" Stock to London Underground. Using a combination of project planning processes and effective daily management techniques enabled the projects identified to improve performance to be implemented thus assisting in eliminating failures.


Client had a sound process for identifying areas of unreliable performance - Several issues were continually affecting performance and the client’s customer was becoming concerned that issues were not being addressed as an urgent issue. Traditional tools for reliability growth had been applied and whilst the growth was apparent, it was extremely slow. Also, introduction of the product was slow which hindered the ability to gain good reliability figures. Reliability figures were “stagnating” with more questions being asked than there were answers available. Attempts were being made to address what was referred to as the “Top 10” but resources to track and project manage these were not readily available.


Top 10 issues affecting performance identified for visualisation (Rolling Issues)
  • Daily & weekly progress reports on identified reliability issues.
  • Key personnel identified, deliverables highlighted with output schedules & dates.
  • Visualisation record produced and continuously updated.
  • Personal involvement with suppliers to direct key outputs.
  • Personal involvement with internal procurement and engineering sections.
  • Weekly visits to point of delivery sites to interface with production introduction teams & customers representatives – focus on reliability & performance issues.
  • Key inputs back into company reliability systems to track overall progress.
  • Answers to questions were immediately identified and fed back.
  • Within 6 months growth curve increased and reliability improved by 100% (BT own internal key performance measurements).

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History in words

Company History


JBA Was formed in Feb. 2005

Initially to provide hands-on consultancy services primarily within the rail industry, the primary clients being London Underground (LUL), Network Rail, Metro trains Melbourne, Sydney Trains, Bombardier Transportation, Metronet Rail, BVT Surface Fleet and BAE Surface Ships , where a variety of roles were undertaken from interim operation management, supply chain management, engineering management to COO and Vice President of Operations Performance.


JBA Change Management Corporation

Currently JBA are working with various Rail Organizations in the US to devise methods of consultant support to improve their business performance. JBA Change Management Corporation (North America) was set up June 2017 to establish a firm base for all contracts in the US going forward and to provide a presence in the North American market.

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