The Client, Bombardier Transportation (BT) asked JBA to support their Project Management Director, to manage the reliability issues being experienced by the recently introduced new "S" Stock to London Underground. Using a combination of project planning processes and effective daily management techniques enabled the projects identified to improve performance to be implemented thus assisting in eliminating failures.
Client had a sound process for identifying areas of unreliable performance - Several issues were continually affecting performance and the client’s customer was becoming concerned that issues were not being addressed as an urgent issue. Traditional tools for reliability growth had been applied and whilst the growth was apparent, it was extremely slow. Also, introduction of the product was slow which hindered the ability to gain good reliability figures. Reliability figures were “stagnating” with more questions being asked than there were answers available. Attempts were being made to address what was referred to as the “Top 10” but resources to track and project manage these were not readily available.
JBA achieved a reduction in planned and unplanned work hours between ship 1 and ship 2 in the structures area of 40-45% as opposed to the business expectations of 25%. This reduced the production time from 7 weeks to 4 weeks bringing the milestone payment back on schedule.
JBA set up a modern, state-of-the-art control centre that coordinated our response to incidents in service, failures and provided a route to short-term mitigations and long-term solutions to prevent re-occurrence. We also for once had a real time visibility of our resources and the competence of staff.
With the assistance of JBA, we managed to resolve recurring issues, resulting in reducing financial penalties to our customers by 3.6 million year on year.
Having the knowledge of what to do should a risk occur, as opposed to losing valuable time in crisis management proved invaluable in ensuring the Program was delivered on time and to budget - a fantastic system which we will continue to use.
The results go to show that JBA achieved their project brief very successfully...Excellent communication and involvement throughout the process.
In my 35 years of working for New York City Transit, JBA are the first consultants who truly understood our business, implemented real change and delivered sustainable results.
JBA were a valuable part of 2008 Formula 1 World Championship winning team.
The railway operator set a deadline to find a solution within 3 months. The solution was identified and implemented on the fleet within 6 weeks. JBA were able to integrate technical and organisational expertise to exceed customer expectations.
History in words
Initially to provide hands-on consultancy services primarily within the rail industry, the primary clients being London Underground (LUL), Network Rail, Metro trains Melbourne, Sydney Trains, Bombardier Transportation, Metronet Rail, BVT Surface Fleet and BAE Surface Ships , where a variety of roles were undertaken from interim operation management, supply chain management, engineering management to COO and Vice President of Operations Performance.
Currently JBA are working with various Rail Organizations in the US to devise methods of consultant support to improve their business performance. JBA Change Management Corporation (North America) was set up June 2017 to establish a firm base for all contracts in the US going forward and to provide a presence in the North American market.
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